Support

What our clients say

We provide a comments card for customers to leave feedback after all jobs. We have provided a selection of comments provided by customers below. These and other comment cards can be viewed in our showroom:

“Very personable salesman who was not pushy.  Installation team good workers and cleaned up after them.  Got what I wanted without fuss and achieved / installed on time”

Mr Doherty
“Very friendly and considerate both on the phone and when we met.  The service was excellent, also the work was very tidy.  Everything was explained to us about the work which was being done”

Mr and Mrs Walmsley
“Exceptional from start to finish”

Mrs Thomas
“Very helpful advice and guidance.  The salesman was very patient and explained everything.  The installation was a great job and nothing was out of place after job done.  This lift was just what we needed to help us live independently, the confidence your company gave us was a great comfort.  Both rep and installation team were brilliant.”

Mrs Burrell
“The reception and office staff always sounded very welcoming and were very precise as to keeping me informed re dates etc as to the installation.  The salesman was courteous and was unsparing in his time to make sure my requirements were met.  Everything was completed punctually and all members of your staff were very patient and great company.  Thank you”

Mrs Mitchell“Excellent service from both the rep and the installer.  Left us feeling totally satisfied with Olympic Lifts and the product we chose”

Mrs McKee
“Salesperson was very prompt and helpful and sent all the details in a letter the next day.  Excellent service”

Mrs Heaney
“The sales man was more than helpful and took time to explain the work required and modifications need to ensure lift would work on narrow staircase.  Very professional company and would highly recommend”

Mr Lynch
“Seamless process at a difficult time.  The sales man understood the urgency of the situation and delivered above expectations”

Mr Graham
“Very good, fitted within 3 days of ordering.  Work was carried out in a very professional way and no cleaning to do after the men left. Wish I had the lift fitted a couple of years ago, it is a great help”

Mrs Jennings
“Excellent.  Everything was clearly explained and I thought it demonstrated a high level of efficiency.  The best thing however was how soon they could install it after ordering which no other company could do.”

Mrs Spence
“The salesman and stairlift fitters were excellent and very helpful at all times and are an asset to your company.”

Mr Hiscutt
“The sales man was very professional but explained everything in simple term which I could understand.  The two installers were very friendly and I felt they were friends and looking after our interests.  I am the wife of the person using the lift.  He is 89 years and I am 85 years.  We both were amazed at how little disturbance we suffered and how there was no upset at all in the house.”

Mr Brown
“The installer cleaned up, no damage to floors and walls.  A job well done.  An excellent job, and feel comfortable to have them in our home again if needed, also explained the out of hours service”

Mrs Gilliland
“The sales man was very well mannered and helpful in every way.  The lads installing the lift were very good and very quick and clean workers.”

Combining almost 35 years experience installing and servicing Stannah products all over Ireland, Olympic Stairlifts are the only supplier in Ireland to hold the Stannah Certificate of Excellence.

This means that you can be assured that a stairlift installed and maintained by Olympic Stairlifts will offer the best value for money product available and the peace of mind that our service technicians are trained and equipped to the highest standards. These high standards are maintained through annual external auditing from Stannah along with the exacting Company procedures within our ISO 9001 Quality System.

Our engineering staff are factory trained through to NVQ Level 2 and are fully qualified to service and maintain the equipment they install.
Olympic Stairlifts has a 14,000 sq ft facility in Lisburn offering offices, warehousing and engineering workshops along with secure storage for a significant stock of new stairlifts and spare parts. Our investment in these facilities and the fact that we have a service team exceeding 20 members of staff means that we can respond to and repair any stairlift breakdowns, same day throughout Ireland.

Emergency Calls
In the event of a problem with your stairlift during normal working hours, vehicle tracking allows us to know which technician is closest to you, ensuring that our response is quick and efficient. Should an issue arise out of hours; telephone calls are transferred free of charge to our 24 hour manned answering service. They in turn will contact an on-call technician who will be in touch with you within minutes of receiving the call.

Planned Servicing
Normal maintenance visits are arranged with you in advance usually with a morning or afternoon slot. Our friendly staff will inform you of an approximate time and give the technicians name. All our field staff will arrive with Company identification, branded work-wear and in a Company van.

Service Agreements
Whist we would expect that your stairlift to be reliable; it has many moving parts and safety systems which we recommend should be inspected, adjusted and lubricated at least annually. This both ensures that the equipment is operating safely and reduces the risk of a costly and inconvenient breakdown. We offer two agreement types:

Silver Agreement
Olympic Stairlifts will regularly service the stairlift to the manufactured’s specification, adjusting and lubricating as required and report any items which need replacement. An invoice would be issued after each service visit. Any call-out visits and spare parts would normally be charged separately.

Gold Agreement
Along with planned regular maintenance, Olympic Stairlifts will replace any parts required and respond same-day to any reported call-out to your stairlift. For a competitively priced annual payment in advance, you can rest assured that you will receive a first class service with no other costs to maintain your equipment.

Why choose Olympic Stairlifts

30 Years in Business
A family owned business & have installed over 15,000 projects throughout the UK & Ireland over the last 30 years with unrivalled customer service.

Lifetime Commitment
We support you from the initial enquiry, through to installation and testing of the equipment to providing on-going maintenance for the life of your product.

Quality Control
Quality Assured to ISO9001:2008. This guarantees you are dealing with a reliable company which has been externally assessed for their quality procedures.